Shipping, First-time Guarantee & Returns Policy

At MÙRA, we believe in thoughtful rituals, transparency, and trust.
Below you’ll find everything you need to know about shipping, first-time guarantee, and returns.

🌿 Shipping (Australia & New Zealand)

Shipping Rates

Australia
- AUD 7.95 standard shipping for orders under AUD 50
- Free standard shipping on orders AUD 50 and over
New Zealand
- AUD 12.95 standard shipping for orders under AUD 50
- Free standard shipping on orders AUD 50 and over

Order Processing & Delivery

Orders are processed within 1–2 business days
Estimated delivery times:
- Australia: 3–6 business days
- New Zealand: 5–10 business days

Delivery times are estimates only and may vary due to carrier delays, customs processing (for NZ), or peak periods.

Once your order is shipped, you will receive a confirmation email with tracking details.

🌿 International Shipping (Other Regions)

We also offer international shipping to selected countries.

Shipping rates and estimated delivery times for destinations outside Australia and New Zealand will be calculated and displayed at checkout based on your location.

Please note that international orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

🌿 First-Time Buyer Guarantee

We want you to feel confident when trying MÙRA for the first time.

If your first ritual with MÙRA doesn’t feel quite right, simply reach out within 30 days of delivery.

We’ll take the time to understand your experience and offer a thoughtful solution — whether that’s a replacement, store credit, or refund.

This policy is available for first-time purchases, as part of our commitment to helping you find the ritual that truly suits you.

🌿 Returns & Refunds (General)

Due to the hygienic nature of our products, we are unable to accept returns or offer refunds for opened or used items, except under the First-Time Buyer Trial Guarantee.