Shipping, Trial & Returns Policy

At MÙRA, we believe in thoughtful rituals, transparency, and trust.
Below you’ll find everything you need to know about shipping, first-time trial guarantee, and returns.

Shipping (Australia & New Zealand)

Where We Ship

We currently ship to Australia and New Zealand.

Shipping Rates

Australia

AUD 7.95 standard shipping for orders under AUD 60
Free standard shipping on orders AUD 60 and over

New Zealand

AUD 12.95 standard shipping for orders under AUD 60
Free standard shipping on orders AUD 60 and over

Order Processing & Delivery

Orders are processed within 1–2 business days
Estimated delivery times:
- Australia: 3–6 business days
- New Zealand: 5–10 business days

Delivery times are estimates only and may vary due to carrier delays, customs processing (for NZ), or peak periods.

Once your order is shipped, you will receive a confirmation email with tracking details.

International Shipping (Other Regions)

We also offer international shipping to selected countries.

Shipping rates and estimated delivery times for destinations outside Australia and New Zealand will be calculated and displayed at checkout based on your location.

Please note that international orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

First-Time Buyer Trial Guarantee

We want you to feel confident when trying MÙRA for the first time.

For first-time customers only, each order includes a complimentary mini trial piece, so you can experience our herbal shampoo bar before committing fully.

30-Day Trial & Full Refund

If you’re not satisfied with your purchase, you may request a full refund within 30 days of delivery, provided that:

You are a first-time customer
The full-size shampoo bar is returned
The product is not fully used or damaged
The request is made within 30 days of delivery

Once the returned full-size item is received, a full refund will be issued to your original payment method.

Please note:

The mini trial piece does not need to be returned
Return shipping costs are the responsibility of the customer
This guarantee is limited to one order per customer
Subsequent purchases are not eligible

Returns & Refunds (General)

Due to the hygienic nature of our products, we are unable to accept returns or offer refunds for opened or used items, except under the First-Time Buyer Trial Guarantee.