Frequently Asked Questions
🌱 Products
1. Are your shampoo bars suitable for sensitive scalps?
Yes. MÙRA shampoo bars are formulated with gentle botanical ingredients designed to cleanse without stripping the scalp.
If you have specific sensitivities, we recommend reviewing the full ingredient list before use.
2. How long does one shampoo bar last?
On average, an 80g bar lasts 6–8 weeks, depending on hair length and frequency of use.
To extend its life, allow the bar to dry fully between uses.
3. Is there an adjustment period when switching to shampoo bars?
Some people may experience a short transition period as the scalp rebalances from liquid shampoos.
This typically settles within 1–2 weeks.
4. Are your products sulfate-free?
Yes. Our shampoo bars are free from harsh sulfates and are designed for gentle, mindful cleansing.
5. Are your products suitable for coloured hair?
Our formulas are gentle and free from harsh detergents.
However, we recommend patch testing if your hair is newly coloured.
🌿 Orders & Shipping
6. Where do you ship?
We currently ship to Australia, New Zealand, US & UK.
Shipping rates are calculated at checkout.
7. Do you offer free shipping?
Yes. We offer free shipping on orders over $50 AUD within Australia & NZ.
8. How long does delivery take?
Orders are typically processed within 1–2 business days.
Delivery time varies by location but usually takes 2–6 business days within Australia.
🌿 Returns & Peace of Mind
9. What is your 30-Day Peace of Mind policy?
If your first ritual with MÙRA doesn’t feel quite right, simply reach out within 30 days of delivery.
We’ll take the time to understand your experience and offer a thoughtful solution — whether that’s a replacement, store credit, or refund.
This policy is available for first-time purchases, as part of our commitment to helping you find the ritual that truly suits you.
10. Can I return a used shampoo bar?
Due to hygiene reasons, we cannot accept physical returns of used products.
However, please reach out — we’re here to help find a solution.
🌿 Loyalty & Accounts
11. How do Ritual Points work?
You earn 5% back in Ritual Points with every purchase.
Points can be redeemed on future orders and are valid for 12 months.
12. Do I need to sign up for the MÙRA Circle?
No separate sign-up is required.
Simply create an account and your points will be tracked automatically.
🌿 Ingredients & Sustainability
13. Are your products natural?
Our formulas are thoughtfully developed using botanical ingredients.
We prioritise gentle, scalp-supportive formulations.
14. Are your shampoo bars plastic-free?
Yes. Our bars are designed as a low-waste alternative to bottled shampoo.
15. Are your products tested on animals?
No. MÙRA does not test on animals.
